Refund policy
Cancellation Policy
We understand that sometimes you may change your mind after placing an order. That’s absolutely okay!
If you’d like to cancel your order, simply contact us within 2 hours of placing your order, and we’ll do our best to process your cancellation before your order moves into processing.
After 2 hours, your order may automatically move into processing so we can start preparing it for you. Once the order has entered processing, we’re unfortunately unable to cancel or make changes to the order.
To help us assist you quickly, please include your order number when contacting us about a cancellation.
We recommend contacting us as soon as possible if you need to cancel your order. While we’ll always try our best to help, cancellation requests received after the 2-hour window may not be possible once processing has started.
In accordance with our return policy, you have 30 days from receipt of your item to submit a return request.
Your item must be unworn or unused, with tags still attached, and in its original packaging to be eligible for a return. An invoice or other proof of purchase is also required.
To initiate a return, you can contact us at aviorafashionsupport@gmail.com. If your return is accepted, we will send you return instructions on how and where to send your package. Return shipping costs are the responsibility of the customer. Items returned to us without a return request will not be accepted.
If you have any questions about returns, you can contact us anytime at aviorafashionsupport@gmail.com
What are the restocking fees?
No restocking fees.
How can customers return their products?
By mail:
For change of mind returns, the return label must be downloaded/printed by the customer.
Under what conditions do we allow returns?
New products only.
Return costs
No return costs if the product has been damaged by the carrier or is defective. However, if the customer has purchased the wrong product, if it does not suit them or if they no longer want the item, the return costs are your responsibility.
Damages and problems
Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged or if you received the wrong item so that we can investigate and replace the product free of charge.
Refunds
Once we receive and inspect your return, we will notify you if your refund has been accepted or not. If your return is accepted, a refund will automatically be sent to your original payment method within 14 days.